Rt3 Privacy Policy — Protection of Malaysian User Information
This Privacy Policy explains how rt3 collects, uses, stores, and protects your personal information. We are committed to safeguarding every user's privacy with care and transparency.
Information We Collect from You
When you register or use the rt3 platform, we collect various types of information to ensure our services function properly and securely. The types of information collected are as follows:
- Account information: Your full name, email address, phone number, date of birth, and identity verification details provided during registration.
- Payment information: Details of deposit and withdrawal transactions in MYR, bank name, and account number registered in your name. We do not store full card numbers.
- Device and browser information: Device type, operating system, browser version, IP address, and device identifiers used to access the rt3 platform.
- Usage data: Records of pages visited, games played, session duration, and interactions with platform features.
- Cookies and tracking technologies: Data collected through cookies, pixels, and similar technologies to improve the user experience and platform security.
All information collected is necessary to provide a secure service, meet legal requirements, and ensure the best possible user experience.
How Your Information Is Used
Rt3 uses the information collected solely for the following purposes:
- Processing account registration, identity verification, and user account management.
- Enabling MYR deposit and withdrawal transactions to be processed securely and efficiently.
- Detecting and preventing fraudulent activity, money laundering, or use of the platform in violation of our Terms & Conditions.
- Providing responsive and relevant customer support based on user needs.
- Sending important notifications related to your account, transactions, or policy updates.
- Improving platform performance, personalising the user experience, and developing useful new features.
- Complying with legal requirements and regulations applicable in Malaysia.
Rt3 will not use your information for any purpose other than those stated above without obtaining your consent first.
Cookies and How the Platform Tracks Your Session
Rt3 uses cookies and similar tracking technologies to enhance platform functionality and account security. Cookies are small data files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login, session management, and transaction security. Cannot be disabled.
- Performance cookies: Helping us understand how users interact with the platform for improvement purposes.
- Preference cookies: Saving user preferences such as language and display settings for a more comfortable experience.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the rt3 platform.
Data Retention and the Security Measures We Take
Rt3 uses SSL encryption to ensure all data transmitted between your device and our servers cannot be intercepted or read by third parties. Your personal information and financial transactions are stored on servers protected by strict access control systems.
Data retention periods depend on operational and legal requirements. Active account information is kept for as long as the account remains open. After an account is closed, certain data may be retained for the period required under Malaysian law for audit and compliance purposes.
While we take all reasonable security measures, no system is entirely free from risk. Users are encouraged to take their own precautions, such as using strong passwords and keeping their login credentials confidential.
Sharing Information with Third Parties
Rt3 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information is only shared in the following circumstances:
- With payment service providers that process MYR transactions on behalf of rt3, subject to confidentiality agreements.
- When required by law or a valid court order in Malaysia.
- To prevent fraud or protect the safety of the platform and other users.
Your Rights as an rt3 User
As a registered rt3 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you may request a correction through your account settings or by contacting support.
You may request deletion of your account and personal data, subject to legal retention obligations.
To exercise any of the rights above, please contact the rt3 support team by email at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable law.
Changes to This Privacy Policy
Rt3 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. The latest update date is shown at the top of this page. Continued use of the platform after any changes constitutes acceptance of the updated policy. For further enquiries, visit our FAQ us.
Contact Us About Your Privacy
If you have any questions about how rt3 handles your data, or wish to exercise your privacy rights, our team is ready to help. Email: [email protected]